Refund policy

TMKOC Store – Returns, Cancellations & Refund Policy

1. Returns & Exchanges

• Returns or rejections due to personal preferences, colour or size changes are not eligible for refund or replacement.
• If a customer receives any product with printing errors, manufacturing defects, damage, or any issue relating to incorrect size, item, colour or specifications as listed on the website, the customer can request for return to TMKOC’s Store within 3 (three) days  from the date of delivery. Customers are required to share clear photographs and are encouraged to share package opening videos showing the defect, damage, or incorrect item, along with the order ID and delivery details, for verification. TMKOC Store will arrange a replacement or credit to the customer’s store account, as applicable.
• All items are non-returnable; however, a return request can be raised, acceptance of which shall be at the sole discretion of TMKOC Store. If a return request is approved, the customer must return the product in its original, unused, unwashed, unaltered, with all tags, labels and packaging intact.
• No exchanges or returns will be accepted for products that show signs of wear, washing, alteration, or damage caused by customer handling.
• In cases where a return is approved, a deduction of ₹99 (Rupees Ninety Nine Only) will be applied towards reverse logistics charges, except in cases of product damage or manufacturing defect, misprinting or incorrect design, wrong item dispatched.

 

Return Process:

• Email us at support@tmkocstore.com with the Order ID, product name, reason for return along with pictures/package opening videos of the product.
• The customer will receive a confirmation of the approval/rejection of the return request
• We offer reverse pickup wherever feasible. In areas where this is unavailable, the customer may need to send the item via a reliable courier service and will be responsible for its safe delivery.

 

2. Returned to Origin (RTO) Orders

• Orders returned due to incorrect/incomplete addresses, failed delivery attempts, or customer rejections will be marked as Returned to Origin (RTO) in the dashboard once received by TMKOC Store.
• For prepaid orders returned to origin (RTO) due to failed delivery, incorrect address, or customer rejection, TMKOC Store will refund the entire amount to the customer subject to a deduction of ₹99 (Rupees Ninety-Nine Only) reverse logistic fee.
• For Cash On Delivery (COD) orders, ₹99 (Rupees Ninety-Nine Only) COD charges will be pre-paid by the customer at the time of making the purchase and such fee will be non-refundable in case of RTO.

 

3. Cancellations

A. Cancellations by Customer

• To cancel an order, email us at support@tmkocstore.com with the Order ID, product name and reason for cancellation.
• Orders can be cancelled only before processing or printing has started.
• If a cancellation request is received before the order is printed or shipped, the full amount will be refunded as credits to the customer’s TMKOC account or to the original payment source.
• Once an order has been printed or dispatched, no cancellation or refund will be permitted, and the order will follow the regular return/replacement process.
• The customer will receive a confirmation of the approval of the cancellation request, which shall be at the sole discretion of TMKOC Store.
   

B. Cancellations by TMKOC Store

TMKOC Store reserves the right to cancel/refuse an order under specific circumstances, including:

• Product unavailability or stock limitations
• Pricing or product description errors
• Suspected fraudulent transactions or security issues
• Incomplete customer information or verification issues 
• Force majeure events

If an order is cancelled after payment, the refund will be issued within 14 (fourteen) days, either as TMKOC Store credits or returned to the original payment source.

 

4. Refunds and Credits

• All approved refunds are processed within 14 (fourteen) working days of receiving the returned product at our warehouse.
• Refunds can be issued as Store credits or to the original payment source,
• Store credits can be used for future orders with TMKOC Store.
• For orders placed using Store Credits, approved refunds will only be credited back as Store credits.

Customers agree to accept TMKOC Store’s decision as final and binding in all refund and cancellation matters.

 

Refund Conditions:

• Refunds are issued only after the returned product passes our quality check.
• Refund timelines may vary in cases of disputes or discrepancies found during the quality check process.
• If refund fails due to incorrect payment details, the issue will be resolved in co-ordination with the customer’s payment bank.

 

Grievance Redressal
For any complaints, discrepancies and grievances regarding the products or orders, customers can reach out to our Customer Support via email at support@tmkocstore.com  (11am to 6pm, Monday to Friday).